• "Does the job perfectly."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    J Papworth

    DEC 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    H Barlow

    DEC 2018

  • "All was better than I expected.

    I was really pleased with the product which arrived."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Emanuel

    DEC 2018

  • "Initial observations are that the product looks and feels good.

    Durability can only be measured over a period of time."


    ServiceVery Good
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeVery Good
    Rate to othersVery Good
    Value for moneyVery Good

    B Whewell

    DEC 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyGood

    P Hunter

    DEC 2018

  • "good job."


    ServiceExcellent
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    M Hook

    NOV 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeGood
    Rate to othersVery Good
    Value for moneyGood

    S Daud

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    J Hulton-Harrop

    NOV 2018

  • "Excellent service."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    G Albon

    NOV 2018

  • "ALL WORKED SMOOTHLY - TELEPHONE STAFF VERY HELPFUL."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    A Botterill

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Bradley

    NOV 2018

  • "Excellent product and service."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Alblas

    NOV 2018

  • "Good service, product and value as always, we will definitely use your company again."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Mills

    NOV 2018

  • "Your response to replace a part with some damage was excellent."

    "Thank you for your valued feedback. Apologies again for the damaged item you received. We are pleased we were able to rectify the issue in a timely manner."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    B Styles

    NOV 2018

  • "Great job. Product exactly as described and delivered quickly."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent

    A Kerslake

    NOV 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    G Rolfe

    NOV 2018

  • "EXCELLENT SERVICE, THE PACKAGE WAS WITH ME IN LESS THAN 24HRS!"


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for Money 

    G Amey

    NOV 2018

  • "delivery chap = polite and spot on time. track item = no record of item ordered. woman on phone told me the order was on the system and time it would be delivered."

    "Thank you for your valued feedback. Your comments are very much appreciated."


    ServiceVery Good
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Plater

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    V Turnbull

    NOV 2018

  • "Product superb. Cust. Support via Haydn and Izzy great. Delivery appalling.

    I was told I wasn't in to collect, when really it had not left the depot. Further instructions on delivery ignored and nearly £200 order dumped on doorstep up the lane. Fortunately I found it!"

    "Thank you for your valued feedback. We are very pleased you liked the product and with our staff. Your comments are very much appreciated and will be passed on to Haydn and Izzy. Sincere apologies for the inconvenience caused by our couriers not updating their database details correctly."

    continued...
  • ServiceExcellent
    CommunicationVery Good
    QualityExcellent
    Delivery lead timePoor
    Rate to othersExcellent
    Value for moneyExcellent

    A Whittle

    NOV 2018

  • ServiceExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    S Rose

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    G Smythe

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    L Preston

    NOV 2018

  • ServiceVery Good
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyVery Good

    T Little

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeVery Good
    Rate to othersExcellent
    Value for moneyExcellent

    S Poole

    NOV 2018

  • "I had to telephone as I had a problem with the payment choice whilst filling in my on-line order.

    The lady I spoke to was most understanding and helpful, and again when I rang to correct my post code, which was my fault.

    Sorry I cannot remember the names of your staff but the ladies were very helpful. Also I am delighted with the non-slip decking strips. Thanks."


    ServiceExcellent
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    D Myers

    NOV 2018

  • "Everything was great but just to say packaging was a bit over the top it came in a massive big box when something smaller would have done."

    "Thank you for your valued feedback, I've looked at the factory sheet and goods should have come in a plastic tube...we will ensure smaller orders are sent this way in future."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    K Spurling

    NOV 2018

  • ServiceVery Good
    CommunicationGood
    QualityGood
    Delivery lead timeVery Good
    Rate to othersGood
    Value for moneyFair

    R Green

    NOV 2018

  • "Great product, delivered to site on time and well packaged."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    D Edwards

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    I Colledge

    NOV 2018

  • "Found the product required easily on the website. A quick call to the sales team let me know it was in stock for rapid delivery.

    The item arrived in good condition and on time."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    M Wormall

    NOV 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyVery Good

    J Purdy

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    R Quirke

    NOV 2018

  • "Extremely happy with product and the speed of dispatch.

    However, suggest ditch APC as delivery courier if you want to improve Customer Satisfaction.

    Courier service extremely poor and make very little effort to produce good delivery service."

    "Thank you for your valued feedback. We are extremely sorry to hear you have had issues with the courier and will contact them to discuss."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timePoor
    Rate to othersExcellent
    Value for moneyExcellent

    N Cookson

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    G Axford

    NOV 2018

  • "outstanding product great value for money great service thank you. Also I should have mentioned that your assistance in getting a quick turnaround of the colour we required was a great help."

    "You're most welcome. Your comments are very much appreciated."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    R Peat

    NOV 2018

  • "I placed the same order a few days apart but the price was different with each order. I was told it relates to your different web sites. This should not happen.

    Also when I phoned in for the first order I was told you do not do telephone ordering which was not correct. The person doing the second order was much more helpful."

    "Apologies for the discrepancy between the websites, our previous website has been phased out, not a quick task unfortunately. SafeTread.co.uk is our new dedicated anti-slip website and an improved, easier buying experience. We can take telephone orders as well as online and will pass your thanks on to Michael who took your second order."

    continued...
  • ServiceGood
    CommunicationGood
    QualityVery Good
    Delivery lead timeVery Good
    Rate to othersVery Good
    Value for moneyGood

    F Mcleod

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    S Richards

    NOV 2018

  • "Really pleased with the product. All cut to exactly same size with predrilled holes made it an easy job to fit."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Groves

    NOV 2018

  • "Excellent service. Superb product. Would not consider using any other firm. Your reputation is awesome. Thanks."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    A Nash

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    J Williams

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Howard

    NOV 2018

  • "Web site excellent to order from. Liked the large range of colours although we only had the mid grey. Pre-drilled and cut to length great idea.

    Easy to install. No complaints."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Garlick

    NOV 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    F Inskipp

    OCT 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyGood

    D Stephens

    OCT 2018

  • "Very prompt delivery, excellent product, good value."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Tooke

    OCT 2018

  • "Use a different courier, our parcel was dropped to an elderly neighbour who was unable to carry them up the hill to our house.

    We had not received a card so we're unaware they had been delivered for a couple of days."

    "Thank you for your valued feedback. Sincere apologies the courier did not card your property as required and the inconvenience this caused your neighbour."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    E Valls-Moore

    OCT 2018

  • "I found right through the order the service was really good.

    I would also like to complement that the goods were excellent as it did the job i wanted and made my slippy stairs 100% safer. Thank you."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    K Mcateer

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    S Addis

    OCT 2018

  • "Only just installed. Seem excellent but await bad weather."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyGood

    D Evans

    OCT 2018

  • "Very good product, good quality,"


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeVery Good
    Rate to othersExcellent
    Value for moneyVery Good

    K Carey

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    G Britton

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    J Harris

    OCT 2018

  • "Items were easy to order, phone support was also very good. Panels arrived in good time and well shipped."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    A Dyer

    OCT 2018

  • "Fantastic compamy to deal with."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    N Tuohy

    OCT 2018

  • "Very good website which gives lots of information.

    Product arrived very quickly, exactly as advertised, installed the next day and looks very smart."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    G Williams

    OCT 2018

  • "Izzy was very helpful. Well pleased with your service. Excellent website."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    A Searle

    OCT 2018

  • "Have recommended your product to several people already.

    Everyone who has seen it is impressed. Delivery very fast."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Petrie

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    O Aldridge

    OCT 2018

  • "delivery time from order seems a little slow."

    "Thank you for your valued feedback. We are currently reviewing our lead times with options for our customers to collect or expedite their orders. We hope to have this in place for the New Year."


    ServiceExcellent
    CommunicationExcellent
    QualityVery Good
    Delivery lead timeVery Good
    Rate to othersExcellent
    Value for moneyVery Good

    M Smith

    OCT 2018

  • "Item came quickly - strangely item didn't come wrapped but there was no damage to it."

    "Our spill containment units are normally sent out with minimal packaging with just edge protection round the rim of the unit to avoid damage. Mindful of our environmental impact we have tried very hard to get the packaging just right. Hopefully from your comments we have succeeded. Your comments are very much appreciated. "

    continued...
  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    A Dyer

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    K Hobbs

    OCT 2018

  • "None, keep doing what you're doing. Brilliant."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    R Bailey

    OCT 2018

  • "Your couriers messed the delivery up a bit. Took it to wrong address."

    "Thank you for your valued feedback. Sincere apologies for the inconvenience caused by our couriers driver, we have notified them of this."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    D James

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    P Thomas

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    K Grant

    OCT 2018

  • "The product was amazing and brilliant value for money. The only criticism was the cost of delivery. £10 for 3 fairly light and not bulky stair treads.

    If you could reduce the cost of delivery I will certainly shop with you again. Many Thanks."

    "Thank you for your valued feedback. We try our very best with our carriage and packaging costs and use three different courier companies to offer competitive prices. We frequently look into changing courier companies based on rate changes and customer service provided."

    continued...
  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    S Tycer

    OCT 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeVery Good
    Rate to othersVery Good
    Value for moneyVery Good

    M Brooker

    OCT 2018

  • "All seemed pretty good. No problems at all. I rarely give full marks in surveys!"


    ServiceExcellent
    CommunicationVery Good
    QualityVery Good
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyVery Good

    I Edwards

    OCT 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeVery Good
    Rate to othersExcellent
    Value for moneyVery Good

    C Whitfield

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    S Pilpel

    OCT 2018

  • "Thank you, fantastic quality product and better than expected."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    A Barrow

    OCT 2018

  • "Customer service lady very helpful with a part delivery, came back to me very quickly. 5 stars!"


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Millard

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    S Welburn

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityVery Good
    Delivery lead timeVery Good
    Rate to othersExcellent
    Value for moneyExcellent

    K Loy

    OCT 2018

  • "I bought online. treads were cut to size and delivered on time. cant ask for better service."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    C Mccurdy

    OCT 2018

  • "All was fine and fast. The delivery was fast to germany."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    M Dierick

    OCT 2018

  • ServiceExcellent
    CommunicationExcellent
    QualityVery Good
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyVery Good

    P Brown

    OCT 2018

  • ServiceVery Good
    CommunicationVery Good
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersVery Good
    Value for moneyVery Good

    I Holliman

    OCT 2018

  • "Excellent service."


    ServiceExcellent
    CommunicationExcellent
    QualityExcellent
    Delivery lead timeExcellent
    Rate to othersExcellent
    Value for moneyExcellent

    C Utting

    OCT 2018