Customer reviews - Anti-Slip Stair and Floor - 2016

What our customers
say about us...

We're committed to the providing the best quality products & service, here's what some of our customers are saying about us…

 

Customer testimonials:

Anti-slip stair & floor

Spill containment

GRP linings & coatings

GRP grating

Seating, planters & water features

 

All our reviews are independently verified.

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"Very Pleased with the quality of service from start to finish."

M Butt

Anti-Slip Decking Strips, DEC 2016

"My whole experience of purchasing and collection of non slip treads was first rate, from the person who took my order over the phone, the person who let me know when the order was ready and the gentleman who gave me the package. It was great to get the screws with the order and to have the holes pre drilled. Many thanks."

D Foss-Smith

Anti-Slip Decking Strips, DEC 2016

"Alround good service. As ever delivery to N Scotland is slow - not your fault and canny Scots are always looking for a better price."

R Michie

Anti-Slip Floor Sheets, DEC 2016

"I couldn't believe how quickly the parcels arrived and the product is exactly what I needed. Well done all of you."

J Gerrard

Anti-Slip Decking Strips, DEC 2016

"From the initial contact with Charlotte right through to delivery was excellent, Treads already in place and working well."

P Mcgeown

Anti-Slip Decking Strips & Stair Treads, DEC 2016

"Excellent company, I will be doing business with you guys again for sure."

D Bilkhu

Anti-Slip Stair Treads & Stair Nosing, DEC 2016

"Absolutely brilliant service, ordered one morning, arrived two days later, brilliant, thank you."

S Goreing

Anti-Slip Stair Treads, DEC 2016

"I cannot fault either the product or the service. All aspects were exactly as stated. I shall be using this product again, next year, for another project. A completely satisfied customer."

M Sharp

Anti-Slip Decking Strips, DEC 2016

"Lille helped me and explained how my original order was confusing and explained L/metre of treads and confusion over the amount of screws in a box. She was so delightful to talk to."

H Chadwick

Anti-Slip Stair Nosing, DEC 2016

"We have not fitted the product as yet so unable to comment. Only negative was the payment element of the website which crashed (at the weekend) and meant I had to phone the order through on the Monday when you were open again. Otherwise all seems great."

A Smart

Anti-Slip Decking Strips, DEC 2016

"Great product I now have safer decking during the wet months."

D Knowles

Anti-Slip Decking Strips, DEC 2016

"Fabulous product! We used the strips and matching screws to make our external wooden stairs safe. Brilliant , it was straight forward to fit and looks great."

T Fitzgibbon

Anti-Slip Decking Strips, DEC 2016

"Easy to order, speedy delivery, excellent product and easy to install."

J Wilkins

Anti-Slip Decking Strips, DEC 2016

"Only one call from the delivery team. Very polite and professional. Straight to the point - couldn't fault them."

J Riley

Anti-Slip Stair Treads, DEC 2016

"Excellent service, easy straight forward online ordering, goods delivered in rapid time and packaged well, not the cheapest product on the market but product quality and reassurance underfoot on slippery surfaces far outweigh the cost, definitely buy again for my other slippery decking, 5 stars."

S Bradley

Anti-Slip Decking Strips, DEC 2016

"good service . good quality product. even I managed to fit them, but made it look difficult Thanks."

W White

Anti-Slip Stair Nosing, DEC 2016

"Excellent customer service at telephone, both when samples ordered and when final order placed. Product received within tome scales quoted and packaged very well."

G Dawson

Anti-Slip Decking Strips, DEC 2016

"Not commented on the quality due to not having fitted them as yet."

I Penny

Anti-Slip Floor Sheets & Stair Treads, DEC 2016

"Your service and delivery courier are top marks, delivery times as stated and very polite drivers, thank you very much."

R Cattermole

Anti-Slip Decking Strips, NOV 2016

"Further order in progress."

K Appleby

Anti-Slip Decking Strips, NOV 2016

"First time I have used you and I must admit I am very impressed with product, service and delivery. Thank you."

M Johnson

Anti-Slip Stair Nosings, NOV 2016

"Only the price of screws prevented an excellent rating for value for money as well. Very satisfied."

A Fender

Anti-Slip Decking Strips, NOV 2016

"I have MS and my ramp in and out of my house was very slippery in rain, your product solved this. Ordered, delivered next day, and attached to my ramp on the next. Thanks so much, I will be recommending you."

M Lindsay

Anti-Slip Decking Strips, NOV 2016

"I cannot comment on value for money as I don't know this yet as we have only just fitted the strips. I was very impressed with the speed of delivery. I placed the order on Sunday afternoon and it was delivered the next day."

S Schofield

Anti-Slip Decking Strips, NOV 2016

"Delighted with the product does what it says I shall be ordering some more next week for decking for my 90yr old Mother who is a little unstable walking; Many thanks."

J Freeborn

Anti-Slip Decking Strips, NOV 2016

"We were delighted with the speed you got the order to us and that you found us - not easy in very rural setting. Product is excellent and has transformed walking on the wooden sleepers and decking. Big thank you."

C Evans

Anti-Slip Decking Strips, NOV 2016

"Fantastic product I'll definitely use again."

R Sprott

Anti-Slip Stair Nosings, NOV 2016

"Very helpful in arranging delivery on a day to suit us, and confirming ETA on the day."

M Rivett

Anti-Slip Decking Strips, NOV 2016

"Will recommend to friends as everybody has problems with slippery decking."

Dr M Killeen

Anti-Slip Decking Strips, NOV 2016

"A pleasure to do business with you"

C Hoar

Anti-Slip Decking Strips, NOV 2016

"I can't see how you could improve. You would have got 'excellent' but I didn't want you to get big-headed! Seriously though, I was very please with the product,and fast delivery and would recommend you to anybody."

J Robins

Anti-Slip Decking Strips, NOV 2016

"Very Satisfied with everything from start to finish. Appreciated the treads plus the screws etc to finish the job. Would recommend!"

P Meffen

Anti-Slip Decking Strips, NOV 2016

"The young lady that answered the telephone on both occasions was excellent, she dealt with my requirement for a colour change efficiently and kept me informed through out."

D Shelmerdine

Anti-Slip Floor Sheet, NOV 2016

"The customer service was excellent and the products arrived very quickly and as specified. The items could have been packaged better with some padding, although the items weren't damaged in transit they could easily have been."

G Still-Blundell

Anti-Slip Decking Strip, NOV 2016

"Couldn't fault the service received."

C Treece

Anti-Slip Decking Strip, NOV 2016

"Perfect product for providing an anti slip surface to my decking steps. Works a well following an icy spell."

B Phillips

Anti-Slip Decking Strip, NOV 2016

"Great product - excellent service - thank you."

P Lawrance

Anti-Slip Decking Strip, NOV 2016

"We had to ring up and ask for confirmation e-mail. However this was explained by your receptionist that two Mr Kelletts had ordered that morning, apart from that small glitch everything else was excellent. I look forward to using you again and will be recommending you to other people."

C Kellett

Anti-Slip Decking Strip, NOV 2016

"I would recommend this product to anyone wishing to save slippy steps in winter time also the company is first class ale Moran."

A Moran

Anti-Slip Stair Treads, NOV 2016

"A good experience. Product is high quality with a price to match. I'm a DIYer so small quantities ordered. Would use again. No direct contact made....just online ordering which worked well. "

P Sinclair

Anti-Slip Decking Strip, NOV 2016

"Easily found your company on internet search - within a day of easy fitting realised this was the answer - our decking is not longer like an ice rink when treking to the bin! Thank you."

C Pillinger

Anti-Slip Decking Strip, NOV 2016

"Lilly handled all my enquiries right to our order and beyond. She was excellent in every way. An exemplar for how to relate to customers. A credit to your Company."

M Brigg

Anti-Slip Decking Strips, OCT 2016

"Oliver was very helpful as this was our first order coming back with the quote and order details."

S Morris

Anti-Slip Stair Nosings, OCT 2016

"We are very pleased with the product and delivery."

J Neal

Anti-Slip Decking Strips, OCT 2016

"Exactly what I ordered on line, super fast delivery and impressed by the quality of the product."

C Atkins

Anti-Slip Decking Strips, OCT 2016

"Excellent packaging - like that you provide screws - quality products."

C Ward

Anti-Slip Decking Strips, OCT 2016

"Thank you for a prompt and professional service."

G Walters

Anti-Slip Decking Strips, OCT 2016

"Very quick turnaround. Straightforward ordering procedure and great product!!! Doesn't seem to be anything else as substantial as this product available on the internet. My garden has 51 steep steps that can be very slippery. This will solve my problem. Many thanks!"

S Griffin

Anti-Slip Decking Strips, OCT 2016

"More than happy with the product, service provided and delivery."

C Nicholas

Anti-Slip Stair Nosings, OCT 2016

"The 'girl' that I gave my order too was excellent. All dealt with very, very well. Thank you for the product and swift delivery. ALL GOOD."

R Payne

Anti-Slip Decking Strips, OCT 2016

"Excellent service and quality product I ordered the Items Sunday evening and fitted the stair treads Tuesday morning. Well pleased. Thank you will use your company again and recommend you to others."

A Hall

Anti-Slip Decking Strips, OCT 2016

"All good thanks."

P Symes

Anti-Slip Decking Strips, OCT 2016

"(Re - any comments on our service, suggestions on how we could improve?) No all good."

D Burt

Anti-Slip Floor Sheet, OCT 2016

"Excellent service, phoned spoke to Debbie to try and get order day earlier, wasn't any problem arrived next day."

D Plant

Anti-Slip Floor Sheet, OCT 2016

"Excellent service all round. (order, delivery etc). will certainly use again and pass on to friends and family should they require any of your products."

K Gledhill

Anti-Slip Decking Strips, OCT 2016

"Not yet used the product but so far so good."

J Wright

Anti-Slip Decking Strips, OCT 2016

"This was a one off domestic purchase so cannot compare with any other company."

B Skears

Anti-Slip Stair Treads, OCT 2016

"I'm so impressed by the outstandingly good service I've received from Suigeneris. The team have kept in contact from the original order through delivery and installation. No query has been too trivial and when we snapped some screws which colour matched our stair treads, they promptly sent more. Many thanks to Debbie for her efficiency and polite manner, and we're very grateful to Oliver for his personal attention."

S Dowsett

Anti-Slip Stair Nosings, OCT 2016

"An excellent product which has done exactly what we wanted, with good service from a professional and reliable company. Highly recommended on both counts."

S Dalton

Anti-Slip Decking Strips, OCT 2016

"Really handy that suitable fixing screws were enclosed."

A Whait

Anti-Slip Decking Strips, OCT 2016

"Buying at Suigeneris was a good experience. Good product fast delivery and pleasant contact, they accepted delivery to the Netherlands were others refused. And maybe most important they helped to create a safe walk over my slippery jetty with these decking strips. Thanks."

P Bokdam

Anti-Slip Decking Strips, OCT 2016

"We are a very satisfied customer, both product and service."

I Scott

Anti-Slip Stair Treads, OCT 2016

"I cannot fault the service unfortunately, I cannot remember the sales persons name."

J Soper

Anti-Slip Decking Strips, OCT 2016

"Excellent product, I have used them to steps at a park lodge which gets slippery, and it works a treat. Highly recommended."

K Foster

Anti-Slip Decking Strips, OCT 2016

"Just the right product for the job, easy to view and buy online and speedy delivery service, all in all a great product and great service."

R Buckley

Anti-Slip Decking Strips, OCT 2016

"The delivery was a day late, but this was due to the courier."

J Welch

Anti-Slip Stair Treads, OCT 2016

"Apologies the courier delivered later than advised.We have spoken with the courier and they have advised the delivery depot said goods were carded (Tuesday 18 October 2016 at 14:38) - please would you confirm if this information is correct? If not, we will investigate further."

Lilli Hughes, Safe Tread Manager

"Quality product a little more expensive than your competition. Delivery cost quite expensive, I would be happy for a free delivery option with a longer delivery time as only purchased a small amount for my project. Strips now fitted very happy with a quality product, keep up the good work."

D Stewart

Anti-Slip Decking Strips, OCT 2016

"Excellent service thank you."

R Franklin

Anti-Slip Stair Nosings, SEPT 2016

"Just like to say that the non slip panel ordered are excellent. They are really top notch and fixing them with a good quality driver is a breeze."

I Begum

Anti-Slip Floor Sheet, SEPT 2016

"Including the screwdriver bit with the screws is a nice touch, well done. All installed yesterday - looks good. Only "issue" was that my (Bosch) DIY tools were not powerful enough to countersink the screws, so I had to do it with a larger drill bit after drilling the screw holes - not a problem. It was useful having the sample piece to practice on. The instructions were clear, easy to follow."

T Calverley

Anti-Slip Stair Treads, SEPT 2016

"The over all service was good and the quality of the product I can't fault my client is very happy with the product. The delivery people let you down they tried to deliver twice to wrong location even after me calling their company and explaining my location."

A Cuddy

Anti-Slip Stair Treads, SEPT 2016

"Thank you for your valued feedback, apologies the courier misunderstood your instruction. We will advise them on this."

Lilli Hughes, Safe Tread Manager

"Quick delivery, just as described, good quality. "

P Brown

Anti-Slip Decking Strips, SEPT 2016

"Apart from a glitch when trying to pay online which was rectified with a phone call, the whole experience of dealing with this company was a pleasing one. Quality product which was delivered next day in perfect condition finished our project brilliantly."

D Hodgson

Anti-Slip Decking Strips, SEPT 2016

"The site was very easy to use, the addition of the PayPal checkout obviously makes it easier for the DIYer, which is great. The delivery charge is as expected for picking, packing and delivery of an outsized packet. The firm you use were very good. Can't fault the experience in any way."

S Luckham

Anti-Slip Decking Strips, SEPT 2016

"Delivery lead time was excellent, expected next day on a Saturday, I received a text on Saturday morning from APC stating the delivery will be that day, but the product never arrived, I waited in all Sat and Sun, the product eventually arrived late Monday afternoon. So great product and service, very poor paid delivery."

K Spencer

Anti-Slip Stair Nosings, SEPT 2016

"Thank you for your valued feedback. We will contact APC regarding the message you received as I believe they have advised you the incorrect delivery date. Orders despatched on a Friday are scheduled for delivery on Monday, the next working day. "

Lilli Hughes, Safe Tread Manager

"My builder was very impressed with the product and has taken the information sheet with him for future reference, I wasn't told of the buff coloured option until I saw it on the information sheet, which would have blended perfectly with the sand coloured paving, but I can probably paint it if it worries me too much. Otherwise It works perfectly and does the job well."

H Evason

Anti-Slip Floor Sheet, SEPT 2016

"I'm really pleased you are impressed with the product, your feedback is very much appreciated. We have a selection of colours on our website (in the colour tab section), but you may also like to know we have now added a Colourdec range of anti-slip floor sheet as well. To help you check we offer a free sample service, I hope this helps for your future projects.

Lilli Hughes, Safe Tread Manager

"Really easy web site and very quick delivery."

M Cooke

Anti-Slip Decking Strips, SEPT 2016

"I was really impressed with the whole service from enquirey to delivery - fantastic customer care. Very well done."

J Summers

Anti-Slip Decking Strips, SEPT 2016

"Not sure what 'Our company to others?' means. Also your website doesn't work with modern browsers that auto-fill address fields, you have some Javascript that fires when the user enters their postcode to calculate shipping fee. This method doesn't fire when the field is auto-populated by the browser (Chrome in my case). I figured it out - but I'm in the business, you may be losing sales from people who can't get past the ordering process. Apart from that - everything was fantastic, and I'm much less worried about my pregnant wife coming and going through our garden now. The slippery decking isn't an issue."

J Fisher

Anti-Slip Decking Strips, SEPT 2016

"With regards to 'rate our company to others' - this would be how you recommend us to other companies. We will be amending the above in due course to make it clearer. Also, we have passed the auto-fill issue on to our web design team for further investigation. Your comments are very much appreciated and hopefully will improve customers experience."

Lilli Hughes, Safe Tread Manager

"I placed the order online but our delivery address did not get through to you properly, one of your team rang to confirm it all and the goods were despatched and received promptly."

A Fletcher

Anti-Slip Stair Nosings, SEPT 2016

"The whole process from sample receipt to thanking us for the order to delivery time and packaging was excellent. I also think this feedback form is excellent and as HSQE Manager here I want one! It satisfies 'customer perception' and satisfaction within ISO 9001 brilliantly."

D Austin

Anti-Slip Stair Treads, SEPT 2016

"Perfect for the job. Appreciate that it came with screws."

A Bolt

Anti-Slip Decking Strips, SEPT 2016

"Good, efficient and helpful service."

B O'Reilly

Anti-Slip Stair Treads and Stair Nosings, SEPT 2016

"Start to finish no problems, good service, good product. Thank you."

G Townley

Anti-Slip - AUG 2016

"Excellent product and delivery service was excellent. Would use again. Thank you."

R Smart

Anti-Slip Stair Nosings - AUG 2016

"We have used other companies and the lead time was quite long so was surprised when we received the items within 3 days."

P Brown

Anti-Slip Decking Strips - AUG 2016

"Your edging strip was exactly what I wanted to finish off my artificial grass, the colour matched as well! My only disappointment was with delivery as I asked for delivery to the back of the house, but delivery was to the front and this meant my disabled wife had to man handle the strips through the house."

G Baldwin

Anti-Slip Stair Nosings - AUG 2016

"Thank you for your valued feedback, your comments are very much appreciated. Apologies the courier misunderstood your instruction. We will advise them on this."

Lilli Hughes, Safe Tread Manager

"No invoice was sent via email or with the product."

J Flinders

Anti-Slip Stair Nosings - AUG 2016

"Not dealt with any staff Ordered online. No problems with that. Think product very good but expensive so is delivery expensive."

A Rowe

Anti-Slip Decking Strips - AUG 2016

"We have looked into the carriage charges and we would like to thank you as you have flagged up an error on our website which has now been rectified. As a goodwill gesture rather than refund the difference we would like to refund you your carriage charge in total."

Lilli Hughes, Safe Tread Manager

"Very unexpected but very grateful. The product is superb and is just what we wanted. Thank the team for me."

 

"To get a superior product cut to our size and delivered the next day was unexpected. If it had been 2 days I would have been impressed but your dispatch setup must be amazing."

T Chandler

Anti-Slip Stair Treads - AUG 2016

"I was very impressed with the service given keeping us informed especially Lilli."

C Locke

Anti-Slip Floor Sheet - AUG 2016

"Has been a great find and we will be purchasing from you in the future."

C Hanlon

Anti-Slip Stair Nosings - AUG 2016

"Had a problem with a repeat order that was handled perfectly. Great after service."

G Don

Anti-Slip Decking Strips - AUG 2016

"I initially had trouble with the website saving my order, and eventually I was put through to Lilli, who was very helpful in circumventing this problem, and taking my order. The anti-slip decking strips themselves were fine, and fitting them was straightforward.

My only negative comment is with regard to the delivery company, who did not provide any tracking link for my order, and failed to leave the parcel in the back-porch as requested, but on the front porch instead.

Fortunately, it was still there when I got home. Overall, my experience of using Suigeneris was very good, and I would happily use them again should the need arise."

S Brotherton

Anti-Slip Decking Strips - AUG 2016

"Thank you for your valued feedback. Apologies the courier left your parcel in the incorrect place. We will contact them regarding this."

Lilli Hughes, Safe Tread Manager

"Postage being as high as it is makes it difficult to a buy a few more."

R Ciorra

Anti-Slip Decking Strips - AUG 2016

"Thank you for your valued feedback. Due to the size of the decking strips on your order we will send these in the post for you."

Lilli Hughes, Safe Tread Manager

"All staff very helpful. My order was a bit urgent; to fit the anti slip treads in between guests, and samples had to be sent to a different address. Many thanks."

R Winsor

Anti-Slip Decking Strips - JUL 2016

"I am now hoping that I have found a product that makes my decking secure under foot. Thank you. From the initial call to have a discussion and final delivery of the goods, I dealt with Chrystal, who was courteous, helpful and knowledgeable. I also appreciated her efficient responses to any queries I had so thank you Chrystal."

A McMullen

Anti-Slip Decking Strips - JUL 2016

"Thank you for being the best company that I contacted about this kind of product - your help and advice enabled me to decide what I needed and the service from then on was outstanding!"

P Smith

Anti-Slip Floor Sheet - JUL 2016

"Excellent service and product was very good. Phoned in the order and and received a very friendly and helpful response. Would recommend the company."

G Gerrard

Anti-Slip Decking Strips - JUL 2016

"Very helpful service from my telephone call and quick delivery. Job done and looks good on the re-sanded and treated decking, thank you."

P Fleming

Anti-Slip Decking Strips - JUL 2016

"Pretty expensive product. I havent used it yet. Delivery good.
Was told would soon get email back but it took 2 days.

T Bacovitch

Anti-Slip Floor Sheet - JUL 2016

"Thank you for your valued feedback. On placement of order you should of received an order confirmation and a copy of the invoice confirming despatch date. Could have possibly gone to your spam folder?"

Lilli Hughes, Safe Tread Manager

"Service - very good staff on the phone. Were great helping as had trouble with money from banking but all was great after we spoke."

M Edwards

Anti-Slip Decking Strips - JUL 2016

"The purchase process on line was excellent. The delivery was speedy and kept me up to date with the timings. I haven't fitted the product yet but all looks good."

M McLean

Anti-Slip Decking Strips - JUL 2016

"Really prompt delivery."

D Williams

Anti-Slip Decking Strips - JUL 2016

"Delivery time was quicker than most other companies I buy from."

S Kind

Anti-Slip Stair Treads - JUL 2016

"Excellent overnight delivery service, will use again."

S Long

Anti-Slip Decking Strips - JUL 2016

"Delivery exactly when you said you would which was a great help. Thank you."

A Gabriel

Anti-Slip Decking Strips - JUL 2016

"Excellent product delivered very quickly. I have already passed your details to a local business owner who is interested in purchasing this product."

S Bryant

Anti-Slip Decking Strips - JUL 2016

"I had an e-mail about delivery from Tendring Express Services, who I didn't know and which looked like spam! It mentioned Sui Generis and I was also unaware that was who I was buying from. The description was 'general goods' which also confused."

D Burtoft

Anti-Slip Stair Treads - JUL 2016

"Thank you for your comments, very much appreciated in helping us improve our customer's experience.

We have asked the couriers to amend the details noted in emails to Sui Generis - Safe Tread to confirm where the goods are being sent.

We have also added details on our basket and order confirmation, confirming payments will be made to Sui Generis International Ltd."

Lilli Hughes, Safe Tread Manager

"Very pleased with service from staff etc. Would definitely use again if needed."

C Lowden

Anti-Slip Decking Strips - JUL 2016

"Invoice could be sent when order placed to confirm acceptance of fee and a rough delivery date provided."

P Gidley

Anti-Slip Decking Strips - JUL 2016

"Thank you for your valued feedback. On placement of order you should of received an order confirmation and a copy of the invoice confirming despatch date. Could have possibly gone to your spam folder?"

Lilli Hughes, Safe Tread Manager

"There were no issues with this transaction right from ordering samples to specifiying the cut and colour of the GPS sheets."

E Donohue

Anti-Slip Floor Sheet - JUN 2016

"Your delivery driver was very cheerful and positive. Thank you."

A Sidney

Anti-Slip Decking Strips - JUN 2016

"Just a straightforward transaction, good customer communication - good delivery time."

P St Clair

Anti-Slip Decking Strips - JUN 2016

"Brilliant product and service, let down by high postage costs! such a pity."

C Docksey

Anti-Slip Decking Strips - JUN 2016

"Sometimes, depending on the order size, the delivery costs do seem disproportionate, however we would like to assure you we keep these to a minimum and only ever cover our costs on an order of this size.

Please bear in mind because of the large range of colours and sizes we offer, all orders are picked and packaged on an individual basis and the cost covers this as well as carriage.

Your comments will of course be passed on for further review along with all feedback we receive, once again thank you for taking the time to help us improve our customer's experience."

Lilli Hughes, Safe Tread Manager

"The quality of screws was poor, I expected silver with washers and not cheap golden colour on a black background. The delivery charge seemed expensive."

C Knapman

Anti-Slip Decking Strips - JUN 2016

"We're sorry to hear that the screws were not to your satisfaction, washers are not necessary as the GRP is strong enough without them.

Your comments will of course be passed on for further review along with all feedback we receive, once again thank you for taking the time to help us improve our customers experience."

Lilli Hughes, Safe Tread Manager

"Did not recieve any email on order. On completing the purchase online a thank you for my custom and confirmation by email did not happen.

Other than this, I recommend this product very highly! What has been purchased has already been installed. I will be ordering more strips when I have assertained what is required."

C Jones

Anti-Slip Decking Strips - JUN 2016

"Our order confirmation would have been an automated email as soon as you placed an order - apologies if you did not receive. Please would you mind checking your spam folder?

You should of also received an in progress email, an invoice email and a despatched email. Please advise if you received these, we will investigate further."

Lilli Hughes, Safe Tread Manager

"Everything was great. Just my measurements let me down."

C Gourley

Anti-Slip Decking Strips - MAY 2016

"Your website is clear and easy to use, communications fast and delivery prompt. Your stair tread product is an excellent design and well made, it's easy to install, and it's even packed well. I have no complaints at all, which is unusual! Many thanks, we'll use your product again."

H Buckingham

Stair Tread, Landing Cover - MAY 2016

"Great service with next day delivery. Couldn't ask for better!!"

N Breese

Anti-Slip Decking Strips - MAY 2016

"A pleasure to deal with you even if the product was by no means cheap. However it was what I urgently needed so cannot complain. The items are not yet installed as I am waiting for drier weather."

B Naidoo

Anti-Slip Decking Strips - MAY 2016

"Did not expect a bag of screws. Thank you."

G Sills

Anti-Slip Decking Strips - MAY 2016

"Tried to place my order online but it wouldn't complete the order so rang my order through which was a easy, quick and pleasant process. The order arrived the next day which was beyond my expectation and the product is excellent and does just what it should. Thank you."

K Underwood

Anti-Slip Decking Strips - MAR 2016

"Thank you for your valued feedback, your comments are very much appreciated. Apologies again for the inconvenience you had placing your order online."

Lilli Hughes, Safe Tread Manager

"I would recommend you to others as the customer service and product are both very good. My only comment would be the colour range is a little limited."

M Divall

Anti-Slip Floor Sheet - MAR 2016

"Thank you for your valued feedback. Our stock floor sheet are:
Black RAL 9004, Light Grey RAL 7035, Medium Grey RAL 7004, Dark Grey RAL 7016, Yellow RAL 1003, Beige RAL 1001, Brown RAL 8028 and Red RAL 3950."

Lilli Hughes, Safe Tread Manager

"A very efficient company with great products. Thank you."

D Sharpe

Anti-Slip Decking Strips - APR 2016

"Oliver and Chrystal both excellent."

R Gomer

Anti-Slip Decking Strips - APR 2016

"Will recommend to others."

D Seward

Anti-Slip Decking Strips - APR 2016

"It was a pleasure buying these goods from start to finish. In particular I must mention Debbie who was so polite and efficient it made me think of times gone by. So unusual to get this level of service nowadays.

Will definitely use Suigeneris again if I have the need."

L Franks

Anti-Slip Decking Strips - APR 2016

"Very pleased with the item and prompt delivery. I actually used the treads on my plastic non-slip dog-ramp.

My dog is elderly, and although the ramp surface is non-slip, she still found it difficult to maintain her grip on the slope sometimes, especially when wet.

I fitted the strips about 55mm apart in a ladder effect, screwing them on with short screws through the holes into the ramp.

I have just tried her on it and it works very well, gives her more confidence as when a foot slips slightly it only goes as far as the next strip."

A Morgan

Anti-Slip Decking Strips - APR 2016

"Ollie was extremely helpful from first contact and offering a sample through to taking the order."

A Bliss

Anti-Slip Floor Sheet - APR 2016

"Impressed with how my order was managed and despatched and swiftness of delivery. First class service thank you."

J Barr

Anti-Slip Decking Strips - APR 2016

"The first order delivered was not mine so they came back following day with my order and swopped over so ended up ok.

R Smith

Anti-Slip Decking Strips - MAR 2016

"Thank you for your patience and understanding in the delay in receiving your order. Apologies again for the inconvenience caused."

Lilli Hughes, Safe Tread Manager

"Was greatly impressed by your service so cannot think of improvements."

A Ball

Anti-Slip Stair Nosing - MAR 2016

"Fab Item much better than tape on a disabled ramp which curls up and rips the wood off when trying to remove it. Bit pricy but will pay for itself in a couple of years. Impressed with service hassle free transaction."

E Barton

Anti-Slip Decking Strips - MAR 2016

"An unnecessarily large quantity of both screws and adhesive!"

R Grylls

Anti-Slip Stair Treads - MAR 2016

"Thank you for your valued feedback. With regard to our recommended quantities for Sikaflex adhesives these are based on general guidelines and depending on the substrate some customers may need more or less than recommended."

We are not sure why you have been quoted a pack of one hundred black screws as these particular screws can be purchased individually, so please accept our sincere apologies for this.

As with any customer who has excess fixing materials after installation we are always happy to issue a refund, we will try to make this clearer on the website, in the meantime our accounts department will contact shortly to arrange your refund. We hope you find the above acceptable."

Lilli Hughes, Safe Tread Manager

"I couldn't begin to see how you could improve your service it's been second to none. Your staff were excellent and Oliver was particularly more than helpful. A superb product easy to fit im well pleased. I didn't enter the photo competition as my project was so small thank you for all of your assistance."

J Beckett

Anti-Slip Decking Strips - MAR 2016

"Debbie is to be recommended. She kept me up to date on the shipment."

B Cohen

Anti-Slip Decking Strips - MAR 2016

"Prompt delivery. Item as described thank you."

S Blinstrub

Anti-Slip Decking Strips - MAR 2016

"The young lady, sorry don't remember her name, who I spoke with and took my order was very polite and efficient."

R Allen

Anti-Slip Decking Strips - MAR 2016

"Excellent product. Exactly what I wanted and easy to fix. Service and delivery second to none. Well done everyone. Highly recommended."

C Tommey

Anti-Slip Stair Nosing - MAR 2016

"You were a pleasure to deal with and got the product to me very quickly as my fitter was finishing the job. I ordered on Friday afternoon and the product arrived on Monday morning.

The sample was very useful and arrived quickly too. The people I spoke to on the phone were very knowledgable and helpful. All in all I was delighted. Excellent customer service, which is rare these days."

V Carlill

Anti-Slip Stair Nosing - MAR 2016

"I'm delighted with the non slip flooring I bought from you. I ordered it over the phone and asked for a cutting service which you did perfectly, thanks. It has covered the decking on our balcony and looks great! It's a big improvement on the decking and even feels good underfoot. Many thanks to all there."

S Criddle

Anti-Slip Floor Sheet - MAR 2016

"We would like to recognise excellent work and behaviour of Phil."

G Hard

Installation of decking strips to footbridge - MAR 2016

"I was very impressed with your online service and the site was easy to understand I quickly found what I needed. The emails were very good at letting me know how my order was doing and the delivery was so quick I could not actually believe it and it came packaged with everything I needed and was able to fit it all myself as it came pre drilled with the screws provided. I will definitely recommend you to other people and would use you again if I need any more anti slip products."

C Barker

Anti-Slip Decking Strips - FEB 2016

"Simple, straightforward, does what it says on the box, no hassle, delivered promptly. All done by email so no direct contact with any employee but delighted with the service, many thanks."

J Gunn

Anti-Slip Decking Strips - FEB 2016

"Could not fault the process. Lightning fast processing and despatch. Very quick delivery. Best value overall on the web for the product and delivery."

G Hardman

Anti-Slip Decking Strips - FEB 2016

"I don't look elsewhere."

J Maidment

Anti-Slip Decking Strips - FEB 2016

"With the product supplied pre-drilled, and with screws provided, and unexpectedly with a screwdriver bit included, it made fixing the product as quick and easy as possible. The extra thought is rare, and a pleasant surprise. Thank you!"

D Lewis

Anti-Slip Decking Strips - FEB 2016

"Item had to be delivered twice as no indication from TNT in their documentation of delivery date. Item delivered the next day following e-mail (impressive but meant I was not there to sign the first time they tried to deliver). Option to allow the items to be left in a safe place or with a neighbour and forego a signature would help."

J Stocks

Anti-Slip Decking Strips - FEB 2016

"Apologies the first email did not advise your delivery date - we will contact the courier regarding this. We are happy to leave goods in a safe place if clients require - these can be added to the basket, in the order and delivery comments box."

Lilli Hughes, Safe Tread Manager

"Your products were purchased for use in a garden installed on a timber decked bridge deck over a stream and on timber steps. Installation was so easy and the product strips so effective I am ordering more for another application in the garden. I will recommend these anti-slip strips to friends and contacts etc."

T Howell

Anti-Slip Decking Strips - FEB 2016

"Your sales staff were extremely helpful when I contacted you and were able to provide me with the correct details for the product details for the product I required. They were also extremely friendly."

M Johnson

Anti-Slip Decking Strips - FEB 2016

"Fantastic service from Lilli! Thank you."

N Beckett

Anti-Slip Decking Strips - FEB 2016

"Prompt delivery and a good product - could not comment about competitors."

M Dickinson

Anti-Slip Decking Strips - FEB 2016

"We are happy with product and service received and would be happy to use your company again in the future."

H Campion

Anti-Slip Stair Treads - FEB 2016

"Everyone I dealt with from placing the order to delivery were great. As I was placing the order, we had a power dip and I had to reconnect which meant two orders were placed although only one payment processed. I received an email from Lilli within minutes confirming which order had been processed. Around lunchtime the same day I placed the order, I received an email from Debbie confirming dispatch, next day delivery and which company would be delivering. I will have no hesitation in recommending your company."

L Blyde

Anti-Slip Stair Nosing - FEB 2016

"Couldn't fault the service."

A Evans

Anti-Slip Stair Tread, Landing Tread Cover - FEB 2016

"Oliver dealth with most things and was polite, helpful and knowledgable. That is all I required. I would recommend your company to others."

M Thompson

Anti-Slip Decking Strips - FEB 2016

"Super fast delivery. Thank you very much!"

H Finnegan

Anti-Slip Stair Nosing - FEB 2016

"Very helpful customer support and easy ordering. Thank you."

S Hunt

Anti-Slip Decking Strips - FEB 2016

"I am very pleased with the product, as were the school. And the children are thrilled to be able to safely use their slide again! I'll send a photo shortly."

D Lockett

Anti-Slip Decking Strips - FEB 2016

"The product did exactly what we wanted and was delivered in good time. We had the safe tread anti slip floor sheet fitted at the weekend on a ramp out of our shed and the only comment the fitter had was that the adhesive sealant was hard to get out with his gun. We are delighted with the result and really pleased to find someone who would cut to size."

A Phillips-James

Anti-Slip Floor Sheet - FEB 2016

"The product is brilliant, feel so safe walking down into the garden now."

I Shaw

Anti-Slip Decking Strips - FEB 2016

"Query dealt with efficiently. Order placed and delivered in a timely manner."

M Trahearn

Anti-Slip Decking Strips - FEB 2016

"I found this item excellent in every way and the service and staff very good."

I Mond

Anti-Slip Decking Strips - JAN 2016

"All went without a hitch so very pleased."

S Bebbington

Anti-Slip Stair Nosing - JAN 2016

"Delivery very quick, with communication from courier prior to delivery."

B Taylor

Anti-Slip Decking Strips and Stair Nosings - JAN 2016

"We have taken delivery of 2 orders (with more still to do). Both have which are deemed a resounding success. Personal thanks to Ollie for his excellent work."

S Smith

Anti-Slip Stair Treads - JAN 2016

"I made a mistake in the measurements of my original order. I was contacted by your sales team who highlighted the problem and arranged for a refund whilst I reordered. Excellent service by your team. Thank you."

P Evans

Anti-Slip Decking Strips - JAN 2016

"We like to recognise excellent work and behaviour with Oliver."

R Nayler

Anti-Slip Decking Strips - JAN 2016

"Hard to see how you could do it any better! Nice to see some extra screws provided. Very pleased."

R Wilson

Anti-Slip Decking Strips - JAN 2016

"I had real on-line difficulties in registering. I presume the delay was seasonal i.e. Xmas/New Year. Apart from that everything was excellent. The lady I spoke with was especially helpful re on-line registering and the manner in which she supported me."

D Rose

Anti-Slip Stair Treads and Risers - JAN 2016

"We unfortunately were having some technical difficulties with our email provider. We have addressed this and hope to have resolved the issue for future orders."

Lilli Hughes, Safe Tread Manager

"Before ordering your product I slipped down a short flight of decking stairs in the damp leading to my garden. I researched on the internet and your product seemed the best solution which could be installed in the winter time at a reasonable price. I am extremely pleased with the results and the stair case now feels very secure."

C Milton

Anti-Slip Decking Strips - JAN 2016

"The only slight criticism would be that I had asked for a copy of the invoice, other than that very pleased with the product. Oh and was very impressed with the very useful drill bits!"

S Royall

Anti-Slip Decking Strips - JAN 2016

"We unfortunately were having some technical difficulties with our email provider. We have addressed this and hope to have resolved the issue for future orders."

Lilli Hughes, Safe Tread Manager

"Never got the confirmation of order till long after the delivery. Cant compare your company to others as this was a one-off purchase."

J Shaw

Anti-Slip Decking Strips - JAN 2016

"We unfortunately were having some technical difficulties with our email provider. We have addressed this and hope to have resolved the issue for future orders."

Lilli Hughes, Safe Tread Manager

"I was particularly impressed by the speed of your service. Really excellent. Many thanks. My only feedback would be to possibly consider making your lengths of tread in 50mm increments rather than 100mm... I had to compromise on a length that was a bit shorter than I really wanted, but for such a short length I couldn't justify having it cut to size."

C Higginson

Anti-Slip Decking Strips - JAN 2016

"Should you require any further products, all of our anti-slip orders are cut to size prior to despatch, whether they're the advertised lengths or custom requirements. We can cut your one piece to the required size."

Lilli Hughes, Safe Tread Manager

"Only issue with communication was that the online order didn't generate an immediate order confirmation, making me wonder if the order really had been processed properly. The email confirmation the next day put my mind at rest, but perhaps if you had a similar immediate email confirmation to other sellers it would be better."

P Simpson

Anti-Slip Decking Strips - JAN 2016

"Thank you for your valued feedback, we unfortunately were having some technical difficulties with our emails. We have addressed this and hope to have resolved the issue for future orders."

Lilli Hughes, Safe Tread Manager

 

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Stair treads and landing covers

Stair treads & landing covers

Access ramp with decking stripsAccess ramp with decking strips

Access ramp with decking strips

Anti-slip decking strips

Anti-slip decking strips

Garden steps with decking strips

Garden steps with decking strips

Steps and decking with GRP strips

Steps and decking with GRP strips

Garden hot tub area with decking strips

Garden hot tub area with decking strips

Interior stairways with stair nosings

Interior stairways with stair nosings

Access ramp with anti-slip floor sheets

Access ramp with anti-slip floor sheets

Stair nosings and decking strips

Stair nosings and decking strips

Floor sheets industrial installation

Floor sheets industrial installation

Stair treads and landing covers

Garden path steps with decking strips

Decking strips garden decking area

Decking strips garden decking area

Holiday home steps with decking strips

Holiday home steps with decking strips

Slippery footpaths with step strips

Slippery footpaths with step strips

Top floor access steps with grip strips

Top floor access steps with grip strips

Decking strips on public pathways

Decking strips on public pathways

Stair treads and landing covers

Stair treads & landing covers

Stair tread covers

Stair treads

Stair nosing

Stair nosings

Stair nosing

Stair nosings

Stair nosings for slippery timber

Stair nosings for slippery timber

Stair nosing

Stair nosings

Stair nosings for concrete steps

Stair nosings for concrete steps

Stair nosings stairwell

Stair nosings stairwell

Stair nosing

Stair nosings

Stair landing covers

Stair treads & landing covers

Stair landing covers

Stair treads & landing covers

Anti-slip floor sheets for ramps

Floor sheets for ramp access

Anti-slip floor sheet for footbridge

Floor sheets footbridge

Anti-slip floor sheets for walkway

Floor sheets footbridge

Anti-slip floor sheets for walkway

Floor sheets walkway

Anti-slip floor sheets for vehicles

Floor sheets vehicle installation

Stair nosing

Stair nosing

Stair nosing

Stair nosing

Stair nosing

Stair nosing stairwell installation

Decking strips

Decking strips for timber garden decking

Decking strips for ramp

Decking strips for ramps

Decking strips for garden decking

Decking strips for garden decking

Decking strips for ramp

Decking strips

Decking strips garden steps

Decking strips garden steps

Decking strips garden steps

Decking strips garden steps

Decking strips floor safety

Decking strips industrial floor safety

Decking strips walkway safety

Decking strips walkway home safety

Decking strips garden installation

Decking strips garden installation

Decking strips

Decking strips

Decking strips

Decking strips

Decking strips for country footpaths

Decking strips for country footpaths

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Sui Generis: The market leader in anti-slip stair covers and flooring

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Entrust your project to Sui Generis, a company with sector wide recognition and approval for being compliant with industry standards. Accredited under schemes such as Link Up, Achilles and Constructionline your work is in more than capable hands.

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Every job we undertake is completed with your satisfaction in mind. We work hard to be the best at every task we tackle – and that's why over 90% of our customers return to us time after time.